What are your hours?
We are open 24 hours a day, 7 days per week. We’re also open on every holiday.
Is there always a doctor working?
Yes, we ALWAYS have a veterinarian and at least two technicians on duty.
Do I need an appointment?
No, patients are seen on a walk-in basis. If you would like to call in advance, it does help us prepare for your emergency.
NOTE: If you have been referred for one of our specialty services such as an ultrasound or any other specialty service, you are encouraged to call to schedule an appointment.
What are your prices?
Our emergency exam fee is $92 from 9am-midnight and $98 from midnight-9am. Any treatment and/or diagnostic testing are addition and vary.
If your pet needs to be admitted, our staff will provide you with a written treatment plan, including an approximation of costs. A deposit will be required based on the estimated total cost.
What is included in the emergency exam fee cost?
Your pet will receive a physical exam by a licensed veterinarian. A consultation will be held about what may be causing your pet’s illness. Your doctor will discuss recommended testing and a possible treatment plan with you.
What forms of payment are accepted?
We accept Cash, Check, Visa, Mastercard, Discover, American Express and Care Credit.
Do you have payment plans?
No. All charges are due in full when you pick up your pet. However, you can apply for Care Credit financing.
How is emergency care different than regular vet care?
Our emergency hospital is available when your primary veterinarian is closed or if your vet refers you here for critical care. Our 24 hour hospital specializes in intensive, critical care that could not be provided by your regular vet. However, we cannot replace the relationship and history you have with your vet.
Will my primary vet be updated on my pet?
Yes. Our staff will remain in close contact with your regular vet. We recognize your vet may be able to provide important information and medical history regarding your pet. Our goal is to always work closely with your veterinarian and, as a team, care for your pet.
Can I visit my pet?
Yes. Our visitation policy was designed to protect the health and safety of our patients. You may visit anytime, however we do request that you call before visiting. It’s preferred that you don’t visit during the doctor’s rounds (6-7am and 5-6pm). Visiting is not allowed if there is a procedure being performed in the treatment area. Only pet owners or their authorized representative may visit.
Do you board pets?
No. We can medically board pets with illnesses that require medical treatment, but are not zoned for routine boarding.
Why are you more expensive than our regular vet?
Just like a human emergency room, we require more extensive equipment and a highly-trained, critical care staff that operates around the clock.